For those impacted by COVID-19

CMLS is committed to finding good solutions to ease the financial pressure you and your family may be enduring during this crisis.

We are currently looking at individualized solutions which may include holding a mortgage payment for 30 days up to 6 months of deferred payments.  Borrowers will be asked questions specific to their situation so that we can best plan the impacts of the crises for the near and far futures.  We ask that you are patient with our agents during this difficult time.  We are working hard to making this a swift and accurate process and wanting to take the time to be able to answer all your questions. 

How can I stay up to date on what CMLS is doing for their customers?
We know how important it is that you receive timely information and we will keep our FAQ document as up to date as possible in the following days.

My company has laid me off for 30 days, can you stop my mortgage payments until I’m back at work?
CMLS can ‘hold’ your mortgage payment for up to 30 days; the amount of the payment can be added to end of the mortgage, or we can increase the remaining payments. At this time CMLS will pay the fee of 75.00 normally associated with this change, on your behalf.  Please contact us directly to discuss which options work best for you.

I read online that other Lenders have stopped mortgage payments for 6 months, is CMLS going to do that?
We are committed to supporting our CMLS Residential Borrowers during this time, each customer situation is unique, and the solution must be unique. To explore all your options please contact us directly.

I own a rental property and the mortgage is with you, the tenant can’t pay the rent because they have been laid off, what can I do?
There are many options available, please call us directly so we can discuss the situation and come to an appropriate solution.

I raised my mortgage payments last year and now my hours at work have been reduced, can I put the mortgage payments back to what they were?
Many of our mortgages will allow payments to be reduced back to the original contract amount. If your mortgage does not allow this option, there are many other ways we can help. Please contact us to discuss all the available options.

Our mortgage payment is supposed to come out when my partner gets paid but they are now laid off, can I change the date of the mortgage payment to the same day I get paid?
Yes you can. Scheduled mortgage payments move into a “pending status” three days from the date of posting. If your next payment is less than 5 days away contact via us phone. If the next mortgage payment is more than 5 days away, please send us an email via the Customer Portal, all emails will be responded to within 48 hours.

I’m making extra payments on my mortgage every time a payment comes out, we can’t afford it right now, can I stop those extra payments?
Yes you can. Pre-payments are completely flexible and can be stopped at any time. Scheduled mortgage payments, including the Pre-Payment or Privilege Payment portion, move into Pending Status three days from the date of posting. If your next payment is less than 5 days away contact via us phone. If the next mortgage payment is more than 5 days away, please send us an email via the Customer Portal, all emails will be responded to within 48 hours.

How much will it cost me to put a temporary hold on my mortgage payment?
At this time for all customers impacted by COVID-19, CMLS will pay the transaction fee of $75.00 on your behalf.

Can I pay just the interest on my mortgage for the next six months?
Currently CMLS does not offer this option, however there are many other options available to make sure your mortgage remains in good standing, please contact us to discuss your unique situation.