CMLS is committed to providing superior service to all our clients. We strive to deliver consistent, high-quality and accountable resolutions to client concerns across CMLS. We understand that you may have occasional difficulties with your business relationship with CMLS. Should you have a comment, concern or complaint, we encourage you share it with us.
Contact the representative you were initially dealing with at CMLS. If the representative is unable to resolve the matter to your satisfaction, or if you are dissatisfied with the outcome, you can escalate the matter further. Please refer to the second step.
If following the first step, you would like to escalate the matter further, please contact our Client Care team with the details of your concern or complaint, and include the following information:
We will acknowledge your concern or complaint within 5 business days of receipt.
Hours of Operation: Monday to Friday 8:30 am to 5:00 pm (ET)
Telephone: 416.646.1005
Email: clientcare@cmls.ca
If, following the previous step, the situation is still not resolved to your satisfaction, you can contact the Privacy Officer at CMLS in writing:
CMLS
Privacy Officer
2110 - 1066 West Hastings Street,
Vancouver, BC,
V6E 3X2
Email: privacy@cmls.ca
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Thank you for your interest. We look forward to getting in touch.